About Us

Since its inception in 1995, Comztek has firmly established itself as one of South Africa’s leading communication systems distributors, driven by exceptional service and skills. Comztek has its head office in Johannesburg with offices in Kwazulu Natal and in the Cape Province.

The company recently refocused its operations to include six business units, Networks, Security & Storage, Software Infrastructure, Consumer Electronics, Data Center and Voice & Video. The company distributes best-of-breed products in key technology areas and a support pool of skilled, vendor-certified sales staff, product managers and technical specialists is available

Expanding

Comztek is the majority shareholder in Netshield, a local information technology research and development house. As a Proudly South African company, NetShield SA has a range of products which enhance network connectivity and telecommunications. To enhance its footprint in Africa, Comztek has offices in Namibia, Zambia and an East African office based in Kenya. Undoubtedly, Comztek aims to extend its share of the African ICT market through the localisation of various aspects of its operations such as customer interface, stock holding and warranty administration. Comztek runs on a winning formula set to rival the best in the world.

Driving Success

Driving Comztek’s success is its partnerships with blue chip vendors, supported by skilled sales teams, new business development initiatives as well as its loyalty incentive programme, Comztek Appreciation Programme (CAP). Comztek has consolidated its logistics operations into a 7500 m2 facility in order to boost its customer service levels and enable it to accommodate anticipated growth. The size of the facility has enabled Comztek to bring all its satellite operations, including its retail and Africa services under one roof, thereby enhancing operating efficiencies, improving turnaround times and providing exceptional product availability.

Training

Reseller training sessions covering sales, technical, product and basic technology are customised according to resellers’ training needs. Dependent on the level of training required, it is either conducted by the Comztek product manager, a Comztek technical specialist or by a representative from the supplier.

Comztek's Technical Service Support (TSS) maintains a fully functional, automated 24-hour Service Centre with full backup stock and test laboratory facilities available to all of its resellers through Service Level Agreements (SLAs). TSS allows resellers to log service calls, activate valid SLAs, obtain telephonic support or call out a technical specialist.

The test lab provides resellers with the facilities to put products and systems through their paces in a live working environment. This demonstrates to resellers’ customers the suitability of the proposed solution to their requirements. This eliminates the potential for resellers to develop solutions that are untested, saving both time and costs.

Service Level Agreements

SLAs cover various specific areas including Backup Service, Skills Service and Support. SLA options include:

Backup Service Agreement

The Backup Service ensures the availability of critical network components and has proved invaluable to customers for whom network downtime is not an option. Currently, the Division maintains more than R12 million in backup stock for customers.

The required quantity of product to be used as backup stock for the support of mission critical networks is negotiated by Comztek in conjunction with the reseller prior to the signing of the SLA. This stock – held at Midrand, KwaZulu-Natal and Cape Town warehouses – is available to the reseller on a 24-hour basis. One of the main benefits of this agreement is that the reseller is able to concentrate on its core business rather than on the operation of a costly support infrastructure.

Skills Service Agreement (SSA)

The reseller has access to expert advice and technical assistance for installations and configurations through to full project management of a site. The SSA can be bought either in conjunction with a Backup Service Agreement or independently. The reseller can make use of pre- and post-sales support from certified technical specialists, either on-site or telephonically, eliminating the need for the reseller to employ the necessary skills to support the products in their customer base. Each Comztek technical specialist has completed extensive local and international product training and is an expert in their specific field.

Support

Support Line The Support Line is available to resellers with valid SLAs on a 24-hour basis through a toll-share number. All calls are assessed and, where necessary, a relevant technical specialist is dispatched. This 24-hour service can also be used for the callout of backup stock.