The new roadmap unveiled by Avaya builds on the existing Avaya portfolio with capabilities integrated from Nortel Enterprise Solutions.
The roadmap highlights include:
- Unified Communications: The centrepiece of the unified communications (UC) portfolio is Avaya Aura, a SIP-based communication platform that unifies complex communications networks.
- Contact Centre: Avaya Aura will also be at the heart of Avaya’s contact centre portfolio. With this foundation, contact centres will move to a SIP-based, service-oriented architecture, simultaneously supporting multiple modes of communication.
- Small and Medium Enterprise (SME) Communications: Avaya IP Office, BCM, Norstar, PARTNER and Integral 5 all remain for sale with a plan to converge the platforms to the company’s flagship hybrid IP offering, IP Office • Data Products: Avaya will adopt the current roadmap of NES data products in its entirety.
- To access the Integrated Roadmap webinars, click here.
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