Partners looking to make contact with Microsoft are encouraged to make use of the online logging tool. But for those without access we have somewhere for you to turn.

For all Standard Queries and Transactions as per the list below, you may log your request via the Call Logging Tool (CLT) at https://msops.microsoft.com or https://www.explore.ms. Sending an email to Microsoft Commercial Support mscosup@microsoft.com should be used only if you do not have CLT access.

Escalations: If you have received a response that you do not understand and does not answer your question, please respond to Microsoft Commercial Support mscosup@microsoft.com indicating your dissatisfaction and cc: chanescl@microsoft.com

Standard Queries and Transactions
Reason Reason to be used
Agreement/License Inquiry Questioning or clarifying any Agreement related topics
Product Inquiry Questioning or clarifying any Product specific topic
Price Inquiry Questioning or clarifying any Price specific topic
Program / Policy Inquiry Questioning or clarifying any Program or Policy related topic
Order/CPS Inquiry Questioning or clarifying Orders
Partner Compensation Questioning or clarifying any partner compensation
Finance Inquiry To use used when requesting finance information from MS
Shipment/Returns To use used when informing MS of a shipment or returns issue
Media/Subscription Specifically to be used for Media and Subscriptions Inquiries
Report Request Questioning any compliance related topic or when requesting specific information / report from MS
Customer Mastering Informing MS of any changes to customer details
System Access/Password Reset System Access / Password Reset - There is a new Administrator for system X can you please delete the old admin account and create an account for X. I cannot login to System X and need to request a password reset Customer needs a new registration ID needed for access to the site… Channel Partner set-up problems on eAgreement tool Channel Partner cannot sign-in/ Log-in
System Error/Performance System Error/Performance - I receive an error message when I try to ….. I’ve been using the System X and I’m concerned as a particular function within this tool is very slow. Site not working
System Account Set-up/Change System Account Setup/Change Can I get a digital cert/Password reset for System X
System Clarification System Clarification - I’m unfamiliar with system X can I get training or I am unfamiliar with a particular function of this tool can I get training. Why is it not possible for me to see my Volume Licensing Details on MSOps?
Amend Licensing Agreement Requesting a change to previously submitted agreements
Process Licensing Agreement Submitting electronic agreements
Order Transaction Request Submitting electronic orders that are not supported through MOET, EDI etc.
Credits / Adjustments Submitting a credit request to change or cancel a particular invoice

To download your copy of the Microsoft Customer Charter, click here.

For additional queries relating to
Microsoft please contact Sonja Coetzer
on +264 61 387 900 or sonja.coetzer@comztek.com.