VoIP Performance Management Survey reveals use of WAN optimisation tools to enable Best-In-Class VoIP service.
 
Survey reveals that companies deemed Best-in-Class twice as likely to deploy network monitoring and prioritisation to address the impact of other applications on VoIP performance.

CORE FACTS

• In March 2008, Aberdeen Group surveyed 159 organisations to identify best practices for managing Voice-over-IP performance.
• Three key performance criteria were used to distinguish best-in-class companies: 1) average improvement in VoIP service quality; 2) average improvement in VoIP service availability; 3) improvements in ability to troubleshoot issues with VoIP performance in a timely manner.
• Best-in-class organisations reported 93% improvement in VoIP service quality; 95 percent average improvement in VoIP service availability; all improved their ability to troubleshoot VoIP performance issues expeditiously.

Download the full report, click here.