3COM Service Centre Details

Enhancements to 3Com Post Sales support in South Africa

Dear Customer,
Please be advised that 3Com’s Post sales support model has changed in South Africa as of January 01, 2009.

In addition to Technical support, as of the 1st January 2009, all customers in South Africa will need to contact o3Com’s EMEA call centre directly to request an RMA number (Return Material Authorisation) for any defective 3Com branded product.

These changes will ensure that our customers and partners receive improved support for all their Post Sales service requirements on 3com branded products.

How to contact 3com?

• Post Sales Support Phone: 0800 995 014
• Email: Customer_Support@3com.com(Customer_Support@3com.com)

Alternatively you may want to use e-support (3com’s online self-help tool) to create and track the progress of your RMA repair request.

• Web: esupport.3com.com

Your faulty unit must be returned to the following address, once you have received your RMA number:

Address for Returns:
3Com C/O
Globeflight Worldwide Express (SA) PTY LTD
Unit 1, 2 , Loper Avenue, Spartan Ext2 Aeroport Industrial Estate
Isando
South Africa

For further details on 3Com’s Returns process please visit 3Com’s website at :emea.3com.com/support/returns/

Please free feel to contact 3Com’s call centre for any further questions.

Kind regards,

Tiens Lange
3Com Product Manager

New South African Office Details:

The Oval Office Park,
Newlands Building,
Cnr Sloane Street & Meadowbrooke Lane,
Bryanston,
South Africa
Tel : 011 300 2300